But none of that will quickly repair the deep, pervasive damage to the public’s trust in government, say experts and others involved in the crisis.
“People have realized they’ve been lied to, and EPA knew about this, and the state knew about this,” said Virginia Tech engineering professor Marc Edwards, a national authority on municipal water quality whose tests exposed the extent of Flint’s lead contamination. “What you really have as it spun out of control is a total loss of trust in government, which failed [residents] miserably. They don’t believe a word that anyone tells them.”
https://www.washingtonpost.com/national/health-science/flints-water-crisis-reveals-government-failures-at-every-level/2016/01/23/03705f0c-c11e-11e5-bcda-62a36b394160_story.html
The whole mess occurred because Flint decided against renewing its 30-year contract with the Detroit Water and Sewage Department (DWSD) and switched instead to Karengondi Water Authority (KWA). KWA was planning to build its own hugely expensive pipeline, parallel to DWSD's, to harness water from Lake Huron and service the Genesee County area where Flint is located. This left the city in the lurch for a few years when its contract with DWSD ended but the new facility had not yet gone online, prompting it to reopen a local mothballed facility that relied on the toxic Flint River as its source (more on the rank stupidity of this decision later).
The rationale for the original decision to switch Flint's water providers was that, in the long run, KWA would generate substantial savings for the cash-strapped city. Not only was this false but Snyder had very good reasons at that time to believe that this was false.
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